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A sizzling potato: Western Digital’s struggles with a latest batch of faulty portable solid-state drives have solely worsened. After the corporate’s makes an attempt to patch the issue did not work, it now faces potential authorized bother, with a plaintiff criticizing WD’s response to the disaster.
A California buyer is suing Western Digital due to a faulty SSD, citing an issue that has plagued clients for months. The go well with accuses WD of false promoting and inadequate motion on the problem.
Plaintiff Nathan Krum ordered a $180 2TB SanDisk Extreme Pro portable SSD in late May, across the similar time information retailers began reporting on claims of failing drives from Reddit and SanDisk’s boards. Despite the rising stories, the promoting and third-party evaluations Krum noticed indicated that nothing was amiss.
Although WD was conscious of the defects, Krum could not obtain a full refund upon dropping all the information on his SSD, and a substitute can be vulnerable to the identical downside. The class-action lawsuit calls for over $5 million in damages for the tens or tons of of hundreds of sophistication plaintiffs.
The earliest stories of issues counsel they primarily have an effect on 2TB and 4TB SanDisk Extreme Portable and WD My Passport drives manufactured after final November (my older 2TB Extreme Portable nonetheless works after a number of years of normal use). However, the lawsuit additionally contains 500GB and 1TB fashions.
Western Digital issued a firmware replace to handle the defects, however it was an ineffective treatment. Soon after, The Verge and Ars Technica reported dropping a number of terabytes of vital knowledge from brand-new patched SSDs. Furthermore, the corporate’s replace allegedly does not cowl all affected merchandise and should not clear up the foundation downside.
The May 31 patch aimed to handle an issue whereby WD and SanDisk portable SSDs generally unexpectedly disconnect from PCs, however the go well with notes that this is not the one criticism customers voiced. Files have turn into unretrievable, and drives have fully wiped their file techniques with out warning. Thus, Krum considers WD’s response deceptive and inadequate. Additionally, the plaintiff accuses the corporate of making an attempt to clear stock by knowingly persevering with to promote faulty drives at steep reductions.
Aside from the lawsuit, the ordeal may turn into a fierce challenge, because the SanDisk Extreme Pro is among the many hottest portable SSDs. TechSpot named it runner-up for finest portable storage in early 2023. The variety of affected clients is probably going vital.
Those searching for a brand new portable SSD who want an alternative choice to WD ought to look to our best choice – the Samsung T7 Shield. It’s the drive I purchased as a backup after listening to about WD’s troubles.
…. to be continued
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