On Call With a complete month of 2023 already consigned to historical past, The Register brings you one other instalment of On-Call, our weekly column during which readers share their tales of previous deeds carried out within the service of preserving computer systems copacetic.
This week, meet “Nick” who as soon as ran the Japanese department of a storage-as-a-service supplier again within the early 2000s.
“We installed and managed disk arrays and storage area networks at customer sites and in datacenters,” Nick defined. In these pre-cloud days, the as-a-service half concerned 24×7 monitoring from a network operations center (NOC) within the US.
“We also had a Japanese partner who wanted to run a NOC in Japan, so we helped them get one set up,” Nick recalled.
As you’d anticipate, that facility wanted a rack filled with equipment – which Nick’s agency offered. And as Nick was the chap in cost, he was requested to examine it.
“When I got to their NOC to see how things were progressing, I found this rack sitting in a hallway, with a network, hard-wired frame relay line, and power connection on the wall.”
Nick identified that the rack actually wanted to be in a safe space – however that recommendation was dismissed. He was assured that the Japanese associate was assured that in the event that they advised their dependable and sincere workers to depart the rack alone, no hurt would befall it. Because after all.
- User was advised 3 times ‘Do Not Reboot This PC’ – then unplugged it anyway
- New IT boss determined to ‘audit every little thing you guys are doing flawed’. Which went flawed
- This can’t be a actual bomb menace: You’ve referred to as a modem, not a telephone
- Don’t lock the datacenter door, mentioned the boss. The builders want entry and what might presumably go flawed?
Early within the morning a couple of months later, Nick was referred to as into motion – the NOC had disconnected from the network.
“After lots of running around and troubleshooting, we discovered that the frame relay line coming from the wall had been ripped out, then just stuffed back into the junction box.”
None of the dependable and sincere workers who had been advised to watch out close to the rack and depart it alone admitted to the deed. Because after all.
“They did move the rack to a secure location, though,” Nick recalled.
So no less than he finally received that message throughout.
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…. to be continued
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