Widespread Mac App Store Access Issues for Mojave and Earlier Users
Users of macOS Mojave (10.14) and preceding versions are experiencing significant challenges when trying to access the Mac App Store, with many reporting an inability to sign in or download apps they previously acquired.
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Error Reports Align with Apple Changes
Investigation by Michael Tsai indicates that these access issues began surfacing around January 24, 2025. This timing coincides with alterations made by Apple concerning Mac App Store receipts. Users facing difficulties are met with various error notifications, such as “An unexpected error occurred while signing in,” along with “The data couldn’t be read because it isn’t in the correct format.”
Differences Across macOS Versions
The nature of complaints varies significantly among users on different versions of macOS. While those on Catalina (10.15) and newer report no problems accessing the store, Mojave users can browse it but hit a wall when attempting new purchases or downloading past purchases once their current session expires. Users still operating on High Sierra (10.13) have noted visual elements missing from interfaces as well as failed login attempts; Sierra (10.12) owners are faced with outright obstacles preventing any access at all.
The Uncertain Root Cause
This situation raises questions about a potential connection to Apple’s updated handling of Mac App Store receipts; however, the definitive cause remains ambiguous. For individuals grappling with these issues, Apple has suggested alternative means for obtaining macOS installers—many trusted third-party applications can also be accessed through direct downloads from developers’ own websites.
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