Monday, 17 July 2023 – 09:50
Hosts renting out vacation properties on Booking.com are having to wait weeks for his or her cash as a result of the corporate is doing maintenance on its methods. Payments are suspended till the tip of July, and a few transactions could also be delayed into August, Financieele Dagblad stories based mostly on an electronic mail from Booking.com to hosts.
Booking is being flooded with complaints from landlords, some ready for 1000’s of euros. They’re additionally displeased that Booking determined to do its maintenance now, within the busy summer season season. “How do they expect us to pay our staff during this period?” one host wrote on Booking’s surroundings for hosts. He accused the corporate of placing small companies in danger.
In the e-mail despatched on June 12, Booking knowledgeable hosts that it might perform maintenance on its “financial system” from July 1 to 11. As a consequence, payments for company testing from June 28 could be delayed and all paid out in a single go on July 24. According to FD, it normally takes up to ten days after checkout for the cash to mirror within the host’s checking account, relying on their financial institution.
Booking “expects” all the things to return to regular from July 27. But it added that “the handling of commissions, invoices, refunds, and settlements may be delayed” till August.
Exactly what number of hosts are affected is unclear. But there are lots of of complaints on the location’s extranet from hosts within the Netherlands, Poland, Germany, Portugal, Belgium, and others, in accordance to FD.
The website advised FD that there was a “slight delay” in paying hosts. It wouldn’t say how a lot cash was concerned or what number of hosts have been affected. According to Booking, hosts had time to put together for this and likewise obtained “our help”
…. to be continued
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