While Bolt has been working operations in Kenya for a few years, it didn’t have a bodily office the place driver companions might go for help. The new facility goals to clear up this oversight.
Estonian e-taxi firm Bolt has opened a driver engagement centre in Nairobi. This marks the first facility of its variety within the metropolis, addressing the issues raised by driver companions who lacked a bodily office to report their challenges. It shouldn’t be confused with its regional centre in Nairobi, which was opened in mid-2022 as a base for high-level managers overseeing operations throughout the continent.
With operations in additional than 16 cities and cities throughout Kenya, Bolt goals to improve its relationship with drivers and successfully address their complaints and options by way of this office. Previously, points had been addressed through e mail correspondence with groups exterior of Kenya.
Located in Nairobi’s Westlands space, drivers can schedule appointments to go to the centre, guaranteeing immediate and environment friendly dealing with of their issues. Bolt states that the office will present varied providers together with driver help, efficient communication channels, coaching alternatives, group constructing, driver appreciation, and constructive branding.
Linda Ndungu, nation supervisor, Rides, says, “Bolt is committed to ensuring that the needs of our driver partners are addressed and resolved in an effective and timely manner. The launch of this centre is a testament that we are strongly committed to enhancing our driver welfare and engagement, which will ultimately contribute to the success and growth of our business and the ride-hailing industry at large. We shall continue to collaboratively work with all our key stakeholders to continue offering affordable, safe and convenient ride-hailing services in Kenya; and creating entrepreneurial opportunities that enable more people to earn a sustainable living.”
Bolt is without doubt one of the 14 licensed taxi apps in Kenya. It runs operations alongside rivals equivalent to Uber, Little Cabs, Yego, and Farasi, amongst others.
Back in 2021, Bolt entered the meals supply enterprise with a product referred to as Bolt Food. The transfer aimed toward providing competitors to Uber Eats, amongst different meals supply companies equivalent to Glovo and Jumia Foods which have discovered notable native success. A number of weeks in the past, Bolt Food expanded past Nairobi to Mombasa.
Bolt, amongst its rivals, has additionally encountered authorized hurdles within the nation earlier than. For occasion, driver compensation continues to be disputed to date, and whereas it stays to be the most affordable taxi app round, it took native rules to modify charges for the advantage of riders and drivers.
In July 2022, the Kenyan authorities launched new guidelines that decreased the fee charge that e-taxi companies might cost their drivers from 25% to 18%. In response to these new guidelines, Little Cab modified its pricing construction from a 15% fee to a hard and fast charge of 18%.
Uber and Bolt each agreed to a fee charge of 18%. However, additionally they added a brand new reserving charge to their fares. This reserving charge was not in place earlier than the brand new guidelines had been launched, and it signifies that Uber and Bolt are nonetheless taking greater than 23% of the whole fare charged.
…. to be continued
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