Accenture will use its Brussels AI lab to take a look at AI and generative AI’s utility within the European public sector
By
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Karl Flinders,
Chief reporter and senior editor EMEA
Published: 16 Aug 2023 16:00
Accenture has created a synthetic intelligence (AI) lab in Brussels to develop companies throughout Europe targeted on the health, public sector and NATO as a part of a $3bn AI funding introduced by Accenture in June.
The AI lab and innovation studio will take a look at and consider potential AI and generative AI-based companies for the European public sector, together with the UK.
The lab is a devoted house in an present Accenture workplace in Belgium’s capital. When it absolutely launches in September, it is going to have a core staff of 25 folks based mostly on website, with round 90 extra throughout Europe providing their experience in applied sciences reminiscent of AI, pc imaginative and prescient, pure language processing, accountable AI and statistics modelling.
“[These are] all the various dimensions required,” added Bryan Rich, health and public sector trade lead at Accenture.
The lab was mushy launched internally in June. It is a part of Accenture’s latest announcement that it will spend $3bn on its information and AI apply, together with including 40,000 AI specialists to the workforce, making acquisitions, and coaching present workers.
Rich mentioned there’s rising adoption of AI and generative AI within the public sector, including that the lab will assist public sector organisations to purchase and benefit from the applied sciences.
“This is being driven by the explosion in the availability of commercially available enterprise data and the need for organisations with [restricted budgets] to get the resources to unlock that data to get benefits across areas such as social services, postal, energy, and health, for example,” he mentioned.
He added that it’s going to help public sector organisation taking on the brand new problem of procuring AI companies successfully. “AI and generative AI are relatively new things in government procurement. How do you buy AI services, what are the skills and procurement models needed?”
Rich mentioned there’s additionally a problem for suppliers round how they worth and promote AI-based companies.
Reflecting on these challenges, he mentioned public sector organisations don’t want folks with generative AI and pc imaginative and prescient abilities sitting of their workplace on a regular basis, however individuals who can faucet into the abilities when wanted. “The people with these advanced skills are usually working across multiple projects, so there is a different relationship between the buyer and seller of services.”
Rich mentioned a superb instance of how AI can be utilized within the public sector is in social service, the place there are large backlogs due to its complicated nature. “How do you prioritise and how do you spot fraudulent claims? AI and generative AI can be used to improve the human worker’s capacity in this process,” he commented, including that logistics and planning in public sector organisations may also profit from AI.
But he famous that there are actual challenges to public sector organisations trying to harness AI and generative AI with advantages and dangers: “It is like electricity, with a positive and negative charge. The positive charge is all the goodness it can bring in terms of efficiency, optimisation and prediction, but obviously there are some risks privacy, bias, and price. It is expensive, so you have to evaluate before you deploy.”
“What we currently see are targeted uses of AI and generative AI, because people are still getting used to it,” mentioned Rich.
AI’s use will inevitably broaden, with rising demand for AI-based companies from governments as they face challenges round vitality safety, meals safety, nationwide safety and cyber safety, mentioned Rich. “There are these big categories of work where we think there is going to be a significant addressable market emerging over the next 10 years for a number of different geopolitical reasons.”
In June, Accenture mentioned it will use the info and AI apply to develop companies for 19 particular trade sectors based mostly on AI to benefit from what it described as “the generative AI megatrend” in its latest know-how imaginative and prescient report.
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