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CES 2021 will be all virtual.

Image Credit: Dean Takahashi

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Since CES is owned and produced by the Consumer Technology Association, it makes good sense that it’s centered on shopper tech. But that doesn’t imply there aren’t important enterprise business takeaways, significantly round synthetic intelligence (AI) and machine studying (ML).

That is especially true in a yr when few applied sciences are garnering as a lot hype as AI and ML — significantly relating to generative AI, together with DALL-E and ChatGPT.

We requested for suggestions from vendor consultants about an important AI and ML takeaways they noticed popping out of CES 2023.

1. AI on the edge

“With the maturity and efficiency of edge AI {hardware}, coupled with the developments in pc imaginative and prescient, we noticed at CES not simply modern shopper merchandise empowered by AI, but additionally business merchandise which can be AI-based to allow automation, scaling-up and enchancment of many business processes throughout market verticals.

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“There have been many examples of AI transformation at CES 2023 and its impression on enterprises at massive. Examples embrace autonomous robots dealing with a big selection of duties, AI powering agricultural machines for extra environment friendly and sustainable farming, superior mobility purposes, refined sensible residence units and extra.

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“Yet there are still many industries on the verge of AI transformation. AI at the edge can completely overhaul our conception of how the world around us works – by powering devices such as intelligent cameras, smart vehicles, autonomous robots, advanced traffic management tools, smart construction, etc., to run AI at their source. AI at the edge has the power to change anything and everything, enabling new applications to make our world smarter and safer.”

— Orr Danon, CEO, Hailo

2. An AI tipping level for entrepreneurs

“CES this yr made it clear that AI is at a tipping level – not solely in its inclusion in thrilling shopper merchandise, but additionally in the way it integrates into the day-to-day workflows of entrepreneurs. It’s clear that these instruments are rapidly shifting from being seen as futuristic nice-to-haves to highly effective must-have instruments that advertisers have to embrace.

“Already there is an impressive number of tools that can assist with everything from streamlining personalization, to predictive analysis of trends in rapidly changing markets, to ensuring that marketing remains privacy compliant. This year, CES was definitely more compacted than other years and this gave us the opportunity to hone into how these tools can offer companies greater efficiency, effectiveness and transparency, allowing marketers more blue-sky thinking time, and ultimately strengthening their reputation and connections with their customers.”

— Neil Smith, VP, enterprise platforms, TripleLift

3. AI and knowledge governance and IoT

“One key takeaway for business tech leaders from this yr’s CES occasion is the rising significance of information governance within the AI and ML house. With the rising quantity of information being generated and picked up by companies, it’s essential for organizations to have clear insurance policies and procedures in place for managing and defending that data. To mitigate the danger of delicate private knowledge being inadvertently disclosed or misused, strong safety and privateness insurance policies are required to make sure that this knowledge is dealt with responsibly and ethically, and in compliance with related legal guidelines and laws.

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“Another trend that became evident at CES is the increasing convergence of AI and ML with other emerging technologies such as the internet of things (IoT). This has the potential to unlock a wide range of new use cases and business opportunities for organizations that are able to leverage it effectively. Businesses that are able to use these technologies effectively will be well positioned to drive innovation and gain a competitive advantage in their markets.”

— Amey Dharwadker, machine studying technical lead, Facebook

4. Conversational AI will change into much more integral to buyer expertise (CX)

“In the AI house, the expertise on present at CES reinforces our perception that conversational AI will change into much more integral to nice customer support in 2023. We see a seamless transfer away from speaking about merchandise and a larger give attention to conversations, whether or not they be multimodal, chat or voice.

“Multimodal goes to be a giant deal because it offers an amazing self-service possibility that may information prospects via a circulate similar to a dwell agent would through voice and onscreen steering, however with out the necessity for an agent. It’s the same engagement, however with no need to attend on maintain. 

“We are seeing over half of potential customers looking to leverage a multimodal experience as the first implementation. They are also seeing 90% of customers leveraging two or more channels — often starting with voice and then moving to WhatsApp, web chat or SMS. We expect that to grow in 2023.”

— Andrei Papancea, CEO and cofounder, NLX

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5. AI and ML was all over the place at CES

“A standard thread amongst a lot of what I noticed this yr at CES was a give attention to AI and ML. Tech leaders on the showroom flooring exhibited every part from using AI in promoting and advertising, to autonomous purposes for automobiles, drones and deliveries. There have been additionally examples of AI software program serving to stakeholders in healthcare, shopper expertise, digital content material moderation and lots of different industries.

(*5*)

David Finkelstein, CEO, BDEX

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…. to be continued
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