At the beginning of 2022, mophie launched a compact moveable charger for Apple Watch, AirPods, and iPhone with official MagSafe. But this summer season, a charging issue has surfaced that’s made the machine unusable for some. Now a firmware fix is about to roll out, right here’s get it as quickly because it’s obtainable.
Update 7/31: We’ve heard from mophie that the firmware replace is sort of prepared. Here’s get it when you have an affected 3-in-1 travel charger:
mophie has resolved the intermittent charging issue with the 3-in-1 travel charger with MagSafe. To get charging once more, mophie will ship affected clients a firmware replace equipment throughout the subsequent 2 weeks that permits them to simply replace the product inside 2 minutes. To obtain this equipment, clients ought to contact ZAGG buyer care by emailing [email protected]. The equipment is freed from cost and can ship as quickly as it’s obtainable. Only one equipment is required no matter what number of 3-in-1 travel chargers you personal.”
Inconsistent charging is the issue that’s began in current weeks for mophie customers with this travel charger.
Other than being offered direct by mophie, the product is an Apple Store unique. The product web page is stay on each mophie and Apple’s web sites, but it surely’s presently unavailable from mophie whereas obtainable from Apple (on the time of writing).
At the tip of June, a publish on Apple’s Community discussion board (through MacRumors) was the primary place customers introduced up the charging bother with many noting it had been working fantastic till then. In the previous few weeks, 81 customers of the product chimed in saying they’re seeing the identical bother.
This month, mophie shared an official assertion acknowledging the issue and sharing {that a} firmware fix is coming “as soon as possible.” You may also electronic mail “[email protected] with “3 in 1” within the topic line plus your serial quantity within the message to get extra information.
We’ve reached out to mophie about issue. There isn’t a scheduled date the firmware fix shall be obtainable as of but, however we’ll share as quickly as we study when it’s coming. Here’s the total assertion:
We are conscious of an issue with our mophie 3-in-1 travel charger with MagSafe which may trigger intermittent charging with your machine.
After investigating additional, we’ve got recognized the issue and can launch a firmware replace as quickly as doable. For extra data, please ship us an electronic mail at [email protected] with “3 in 1” within the topic line, and supply us with your serial quantity within the physique of the message.
Thank you for your endurance and we’re sorry for the inconvenience.
It’s a bummer to see an issue like this with a premium product just like the 3-in-1 travel charger. For the final yr and a half I’ve been utilizing it myself and I find it irresistible. As it occurs, I haven’t seen the intermittent charging bother.
But on the brightside, with this being mophie, I’ve little question that they’ll maintain everybody experiencing bother.
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…. to be continued
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