BMW MINI Responds to Rumors of Differential Treatment Towards Chinese and Foreign Visitors

On April twentieth, a netizen revealed that the workers on the BMW MINI sales space at Auto Shanghai refused to give Chinese guests ice cream. BMW responded by saying that this was a misunderstanding and they’re at the moment dealing with the matter. Now, they’re holding inner conferences to handle poor workers administration and will guarantee correct coaching for his or her staff.

Previously, the net dialogue in regards to the suspected differential remedy of guests on the BMW MINI sales space through the Auto Shanghai Show sparked heated discussions amongst netizens.

According to an internet video, two feminine workers members have been distributing ice cream at a sales space. When Chinese guests requested for ice cream, they refused and mentioned that it had already been distributed.

Later, a international customer approached and after a short trade with the workers members, they took out a field of ice cream from a cooler for the foreigner.

After guests on the scene questioned the conduct, a male workers member stepped ahead and took away the insulated field containing the ice cream. The video was uploaded on-line and sparked dissatisfaction amongst many netizens.

SEE ALSO: Leaders of Mercedes-Benz, BMW, and Audi Gather at Auto Shanghai 2023

The blogger who posted the video acknowledged that the incident occurred on April nineteenth on the MINI sales space of Shanghai International Auto Show. They additionally claimed to have witnessed a number of situations the place ice cream was given to foreigners however not to Chinese folks.

The reporter contacted BMW China’s customer support relating to this challenge. They responded by saying that they may report the scenario to the related division and proceed monitoring it carefully. The particular person in cost of BMW talked about that they’re conducting an inner investigation.

Currently, MINI China, BMW China, and the official Weibo accounts of BMW Group have all closed their feedback part and solely enable followers to remark.

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